triPica’s CRM and monetisation platform frees German energy retailers from legacy IT constraints
Headquartered in France and serving a growing number of energy and telecom clients worldwide, triPica’s platform provides transforms the customer experience, reduces billing errors, lowers service costs, and allows German energy retailers to propose innovative offers, such as flexible tariffs, that significantly lower customer bills.
Future-proof
Investing in triPica’s platform frees these retailers and utility companies from legacy IT platforms that are less suited to the dramatic changes anticipated on the German energy market, notably the mandated rollout of smart meters.
While Germany is lagging behind countries like France and Italy, which have 99% smart meter coverage, their adoption in Germany will allow retailers to deliver innovative services that rely on real-time consumption data, such as bi-directional home solar and Vehicle-to-Grid (V2G).
In partnership with Munich-based smart-charging company The Mobility House, triPica is the billing platform for Europe’s first large-scale V2G project with Renault subsidiary Mobilize for the launch of the Renault 5 E-Tech.
With Enercity since 2018
triPica has been a trusted partner to Hanover Stadtwerke Enercity since 2018. With pre-configured models tailored to the German market, triPica’s billing platform is easily adaptable to any German Stadtwerke or private energy retailer. The platform can be implemented in matter of months, and reduces service costs by up to 40% compared to legacy platforms.
triPica for private energy retailers and Stadtwerke:
- proven migration of hundreds of thousands of contracts from SAP and Powercloud in just few months, delivering cost-efficient transitions that empower retailers to unlock immediate benefits
- Reduced service costs – by up to 40%
- A plug-and-play full-service platform that integrates the best in customer service AI
- Instant error correction and revised invoices for better billing accuracy
- As the smart-meter rollout progresses, the opportunity to offer innovative services such as instant monetisation for V2G, bi-directional home solar
- Private energy retailers can easily scale internationally with triPica, the only platform with proven success stories across Europe
- For Stadtwerke, the ability to include billing for fibre internet
For energy consumers:
- Fewer billing errors prior to smart meter installation thanks to a flexible and transparent billing system
- Lower energy bills thanks to dynamic tariffs and flexible energy offers
- In the longer term, participation in the energy transition with V2G and home solar
“The German energy market is at a major inflection point, and for it to succeed, retailers need a billing and monetisation platform that is ready for major changes in the way energy retailers and Stadwerke serve their customers. triPica is excited to be part of this journey,” says triPica CEO Mathieu Horn.
triPica at E-world 2025 triPica will be exhibiting at E-world in Essen starting January 10, showcasing live demos of its platform:
- Full-service SaaS customer and billing solution: electricity, gas, water, fibre, mobile
- How to boost customer service productivity by 40% using 360° views, customer segmentation, and AI
- V2G in action with triPica customer The Mobility House
- Monetising energy flexibility, dynamic tariffs, and more
About triPica
triPica is a SaaS platform that offers transformative customer engagement and billing solutions for utilities worldwide. Based in Paris, triPica enables companies to quickly monetise emerging technologies and harness industry shifts, from flexible energy use and renewable energy solutions to virtual batteries and vehicle-to-grid innovations.
With an AI-powered platform, triPica streamlines operations and delivers exceptional customer experiences, setting new benchmarks for faster product time-to-market. With proven customer success stories in Germany, France and entering Italy, TriPica is the trusted partner for successful transitions from legacy platforms, enabling businesses to thrive in a rapidly evolving industry.
Media Contact:
Sanja Decla
Chief Communication and Marketing Officer
triPica
