From Legacy to Leadership: How Enercity Became a Digital Powerhouse

enercity, the Stadtwerke of Hanover and one of Germany’s top five energy providers, today serves over a million customers with electricity, gas, and water. In 2018, to overcome the limitations of its legacy SAP IS-U system, Enercity partnered with triPica to revolutionise its operations, successfully migrating over 500K contracts and its electricity, gas, water, and wastewater services to triPica’s cutting-edge platform.

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The result was more than just a modern billing and CRM solution—it marked Enercity’s transformation into a customer-centric, innovation-driven energy leader. This seamless transition enabled accurate, reliable billing, effortless monetization of services like solar panels, and an enhanced customer experience, all while laying the groundwork for sustainable energy solutions. With triPica’s agile and scalable platform, today enercity confidently expands its offerings and innovates, while securing its place as a digital pioneer in the utility sector.