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Craft industry-leading offers with the market's most agile SaaS Customer Engagement & Billing platform
In a crowded market, we must offer innovative solutions, be highly responsive to seize market opportunities, at minimise service costs due to margin pressure. triPica billing and CRM platform is a solution that meets these criterias. Unlike most solutions on the market, triPica adapts to your specific requirements instead of imposing a standard operating model. In triPica, we found a partner that consistently finds solutions.
Antoine d'Ornellas
Director of the Retail Market - Primeo Energie
Reinvent your business model, disrupt the market and transform the customer’s experience with triPica.
triPica delivers a comprehensive Customer Engagement and Billing platform for electricity, gas, water, waste, injection-to-grid services and non-commodities. Built with exceptional customer experience in mind, it provides everything utility retailers and their customers need in a single, real-time, AI-powered platform for utilities.
triPica AI CRM Assistant is particularly well received, demonstrating how AI can revolutionize customer support by offering insights on the next best action for agents
Discover how enercity, a leading Stadtwerke in Germany, delivers electricity, heating, natural gas, and drinking water to over one million people in the Hannover region with triPica.
With triPica, energy retailers can monetize energy flexibility and provide real-time consumption transparency to their customers, actively engaging them as prosumers. Our platform, most flexible on the market, enables dynamic pricing offers, bi-directional grid communication, and integrates renewables onto the energy mix. As a result, retailers can drive off-peak energy usage and faster renewables adoption, while cutting energy costs for their customers.
triPica is proud to be billing and CRM platform for The Mobility House, supplier of Europe’s first commercial Vehicle-to-Grid service for private customers.
Boost loyalty with tailored promotions created in just two clicks, and real-time, multi-channel communication. Impress your customers with full transparency on their energy consumption and mix, while offering tailored offers and experiences that meet their exact needs. Thanks to our AI CRM Assistant, deliver exceptional customer service during each interaction and turn your customers into your loudest promoters.
See how Swiss energy provider Primeo Energie chose innovation over legacy to enter the French market, ready to confidently adapt to future trends.
As disruptive forces are transforming the utilities industry, opportunities abound, but uncertainty looms. Customers demand transparent services, lower energy bills and more control of their energy use. To meet these demands, energy retailers need an agile billing and CRM platform that aligns to their unique strategies.
triPica, the most agile and adaptable Customer Engagement and Billing solution on the market, empowers utilities to thrive in this evolving landscape. Fully customisable to any retailer’s unique needs, triPica empowers retailers to launch innovative products faster than they thought possible, while integrating seamlessly within any IT ecosystem.
triPica has a proven track record of seamlessly migrating utility operations from outdated legacy systems like SAP IS-U, Powercloud, CSN, UMAX to its modern platform—eliminating costly IT upgrades while ensuring a smooth transition for customers.
Benchmarked and certified by a big four consultancy as a super performant with 10M active conracts on a single instance, retailers can both, launch fast and scale with confidence.
A German utility supplier, enercity, migrated its electricity, gas, water and services operations from SAP ISU to triPica and has seen its business expand since.
For utility retailers with international ambitions, triPica offers the only platform proven to scale across Europe fast and cost-efficiently. With cutting-edge customer experience capabilities and success stories to back it up, triPica enables you to launch and expand innovative offers like V2G, dynamic tariffs faster than you thought possible.
See how Swiss energy provider Primeo Energie chose innovation over legacy to enter the French market first and now explores entering Italy too.
Launched Europe’s first Vehicle-to-Grid (V2G) energy service for private customers in France.
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Speed-launched new telco offer using fully digital distribution channels with eSIM, boosting NPS
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Launched an innovative offer for eco-conscious customers in just 5 months, cost-efficiently
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Migrated its Customer engagement and Billing operations from SAP to drive innovation and growth
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Entered the French B2C market in record time and excells with loyalty-driven renewable energy & rewards
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Acquired new customers with a cost-effective digital offer
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Migrated from 2 ERP legacies to one fully optimised modern solution transoforming its operations
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Digital attacker that excels in sustainable energy, and customer transparency and engagement
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Expanded its product portfolio in the energy sector, with record launch in just 3 months
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Migrated from Power Cloud to drive growth by launching market-leading product offers faster
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